This page describes the various fields that you see
on a problem.
STATUS
|
RESOLUTION
|
| The Status field indicates the
current state of a problem. Only certain status transitions
are allowed. |
The Resolution field indicates what
happened to this problem. |
- UNCONFIRMED
-
This problem has recently been added to the database.
Nobody has confirmed that this problem is valid. Users
who have the "canconfirm" permission set may confirm
this problem, changing its state to
CONFIRMED.
Or, it may be directly resolved and marked
RESOLVED.
- CONFIRMED
-
This problem is valid and has recently been filed.
Problems in this state become
IN_PROGRESS
when somebody is working on them, or become resolved and marked
RESOLVED.
- IN_PROGRESS
-
This problem is not yet resolved, but is assigned to the
proper person who is working on the problem. From here,
problems can be given to another person and become
CONFIRMED, or
resolved and become
RESOLVED.
|
No resolution yet. All problems which are in one of
these "open" states have no resolution set.
|
- RESOLVED
-
A resolution has been performed, and it is awaiting verification by
QA. From here problems are either reopened and given some
open status, or are verified by QA and marked
VERIFIED.
- VERIFIED
-
QA has looked at the problem and the resolution and
agrees that the appropriate resolution has been taken. This is
the final status for problems.
|
- FIXED
-
A fix for this problem is checked into the tree and
tested.
- INVALID
-
The problem described is not a problem.
- WONTFIX
-
The problem described is a problem which will never be
fixed.
- DUPLICATE
-
The problem is a duplicate of an existing problem.
When a problem is marked as a
DUPLICATE,
you will see which problem it is a duplicate of,
next to the resolution.
- WORKSFORME
-
All attempts at reproducing this problem were futile,
and reading the code produces no clues as to why the described
behavior would occur. If more information appears later,
the problem can be reopened.
|
Other Fields
- Alias
- A short, unique name assigned to a problem in order to assist with
looking it up and referring to it in other places in Bugzilla.
- Assignee
- The person in charge of resolving the problem.
- Assignee Real Name
- A custom Unknown Type field in this installation of Bugzilla.
- Blocks
- This problem must be resolved before the problems listed in this
field can be resolved.
- CC
- Users who may not have a direct role to play on this problem, but who
are interested in its progress.
- Changed
- When this problem was last updated.
- Classification
- Problems are categorised into Classifications, Products and Components. classifications is the top-level categorisation.
- Comment
- Problems have comments added to them by Bugzilla users. You can search for some text in those comments.
- A custom Unknown Type field in this installation of Bugzilla.
- Component
- Components are second-level categories; each belongs to a particular Product. Select a Product to narrow down this list.
- Content
- This is a field available in searches that does a Google-like
'full-text' search on the Summary and
Comment fields.
- Creation date
- When the problem was filed.
- Deadline
- The date that this problem must be resolved by, entered in YYYY-MM-DD
format.
- Depends on
- The problems listed here must be resolved before this problem
can be resolved.
- file_location
- A custom Unknown Type field in this installation of Bugzilla.
- Hardware
- The hardware platform the problem was observed on.
Note: When searching, selecting the option "All"
only finds problems whose value for this field is literally
the word "All".
- Importance
- The importance of a problem is described as the combination of
its Priority and Severity.
- Keywords
- You can add keywords from a defined list to problems, in order to easily identify and group them.
- Last Visit
- A custom Date/Time field in this installation of Bugzilla.
- OS
- The operating system the problem was observed on.
Note: When searching, selecting the option "All"
only finds problems whose value for this field is literally
the word "All".
- Personal Tags
- Unlike Keywords which are global and visible by
all users, Personal Tags are personal and can only be
viewed and edited by their author.
Editing them won't send any notification to other users. Use them
to tag and keep track of problems.
- Priority
- Engineers prioritize their problems using this field.
- Problem ID
- The numeric id of a problem, unique within this entire installation of Bugzilla.
- Product
- Problems are categorised into Products and Components.
- QA Contact
- The person responsible for confirming this problem if it is unconfirmed, and for verifying the fix once the problem has been resolved.
- QA Contact Real Name
- A custom Unknown Type field in this installation of Bugzilla.
- Reporter
- The person who filed this problem.
- Reporter Real Name
- A custom Unknown Type field in this installation of Bugzilla.
- See Also
- This allows you to refer to problems in other installations.
You can enter a URL to a problem in the 'Add Problem URLs'
field to note that that problem is related to this one. You can
enter multiple URLs at once by separating them with whitespace.
You should normally use this field to refer to problems in
other installations. For problems in this
installation, it is better to use the Depends on and
Blocks fields.
- Severity
- How severe the problem is, or whether it's an enhancement.
- Summary
- The problem summary is a short sentence which succinctly describes what the problem is about.
- URL
- Problems can have a URL associated with them - for example, a pointer to a web site where the problem is seen.
- Version
- The version field defines the version of the software the problem was found in.
- Votes
- Some problems can be voted for, and you can limit your search to problems with more than a certain number of votes.